A couple of years ago JM Addington Technology Solutions and CyberSecureRIA changed SASE providers to Cytracom’s ControlOne after our previous vendor had serious reliability issues. Now, we are looking at moving back.
Over the last 12 months (March 2024 – March 2025) ControlOne has had over 36 hours of downtime or partial downtime, excluding maintenance windows, you can see the list below.
Cytracom’s ControlOne TTM Downtimes
| Incident | Region | Severity | Start Time | End Time | Duration |
| Bridge: Partial Service Degradation US-MidWest (ORD) Region | US-MidWest (ORD) | Major | Mar 22, 2025 – 20:26 CDT | Mar 23, 2025 – 05:24 CDT | 8h 58m |
| Partial Service Degradation for Agents in the US-Midwest (ORD) Region (Ongoing) | US-Midwest (ORD) | Major | Mar 21, 2025 15:27 CDT | Mar 22, 2025 – 07:36 CDT | 16h 9m |
| Partial Service Degradation for Agents in the US-Midwest (ORD) Region | US-Midwest (ORD) | Major | Mar 20, 2025 16:34 CDT | Mar 20, 2025 18:15 CDT | 1h 41m |
| Partial Service Degradation US-SouthEast (ATL) Region | US-SouthEast (ATL) | Minor | Mar 07, 2025 09:38 CST | Mar 07, 2025 11:01 CST | 1h 23m |
| Bridge: Partial Service Degradation US-SouthEast (ATL) Region | US-SouthEast (ATL) | Major | Mar 06, 2025 09:15 CST | Mar 06, 2025 13:21 CST | 4h 6m |
| Connectivity disruption in the ControlOne US-MidWest (ORD) region | US-Midwest (ORD) | Major | Feb 28, 2025 09:15 CST | Feb 28, 2025 10:17 CST | 1h 2m |
| ControlOne IPSec connectivity degradation | Multiple Regions | Minor | Feb 07, 2025 13:17 CST | Feb 07, 2025 16:23 CST | 3h 6m |
| Partial Service Degradation in the US-NorthEast (EWR) Region | US-NorthEast (EWR) | Major | Jan 31, 2025 09:43 CST | Jan 31, 2025 12:52 CST | 3h 9m |
| Bridge: Partial Service Degradation in US-SouthEast (ATL) Region | US-SouthEast (ATL) | Major | Jan 30, 2025 07:47 CST | Jan 30, 2025 09:10 CST | 1h 23m |
| ControlOne Service Outage US-Southcentral (DFW) | US-Southcentral (DFW) | Critical | Jan 29, 2025 18:13 CST | Jan 29, 2025 19:59 CST | 1h 46m |
| ControlOne Service Outage US-Northwest (SEA) and US-Southwest (LAX) | US-Northwest (SEA) & US-Southwest (LAX) | Critical | Jan 29, 2025 15:13 CST | Jan 29, 2025 15:57 CST | 0h 44m |
| ControlOne US-Southcentral Increased Latency and Impaired Routing | US-Southcentral (DFW) | Major | Jan 25, 2025 12:37 CST | Jan 25, 2025 13:49 CST | 1h 12m |
| Service Outage: US-Northeast (EWR) | US-NorthEast (EWR) | Major | Jan 22, 2025 04:10 CST | Jan 22, 2025 06:05 CST | 1h 55m |
| Partial service degradation in US-SouthEast (ATL) Region | US-SouthEast (ATL) | Major | Oct 16, 2024 08:22 CDT | Oct 16, 2024 08:41 CDT | 0h 19m |
| ControlOne – Partial service degradation in US-NorthEast (EWR) | US-NorthEast (EWR) | Major | Aug 17, 2024 06:44 CDT | Aug 17, 2024 08:48 CDT | 2h 4m |
| ControlOne – Partial service degradation in US-NorthEast (EWR) | US-NorthEast (EWR) | Major | Aug 10, 2024 16:24 CDT | Aug 10, 2024 18:49 CDT | 2h 25m |
| ControlOne – Partial connectivity degradation in US-NorthEast (EWR) | US-NorthEast (EWR) | Minor | Jun 20, 2024 14:55 CDT | Jun 20, 2024 16:31 CDT | 1h 36m |
| ControlOne – Partial degradation in agent connectivity in US-SouthCentral (DFW) | US-Southcentral (DFW) | Minor | Jun 13, 2024 13:44 CDT | Jun 13, 2024 14:17 CDT | 0h 33m |
| Degraded Performance in US-SouthCentral (DFW) | US-Southcentral (DFW) | Minor | May 22, 2024 15:26 CDT | May 22, 2024 17:43 CDT | 2h 17m |
| ControlOne US-SouthCentral (DFW) Production Routing Outage | US-Southcentral (DFW) | Major | May 08, 2024 18:28 CDT | May 08, 2024 22:53 CDT | 4h 25m |
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