Cytracom’s ControlOne Downtime Problems

Cytracom’s ControlOne Downtime Problems

A couple of years ago JM Addington Technology Solutions and CyberSecureRIA changed SASE providers to Cytracom’s ControlOne after our previous vendor had serious reliability issues. Now, we are looking at moving back.

Over the last 12 months (March 2024 – March 2025) ControlOne has had over 36 hours of downtime or partial downtime, excluding maintenance windows, you can see the list below.

Cytracom’s ControlOne TTM Downtimes

IncidentRegionSeverityStart TimeEnd TimeDuration
Bridge: Partial Service Degradation US-MidWest (ORD) RegionUS-MidWest (ORD)MajorMar 22, 2025 – 20:26 CDTMar 23, 2025 – 05:24 CDT8h 58m
Partial Service Degradation for Agents in the US-Midwest (ORD) Region (Ongoing)US-Midwest (ORD)MajorMar 21, 2025 15:27 CDTMar 22, 2025 – 07:36 CDT16h 9m
Partial Service Degradation for Agents in the US-Midwest (ORD) RegionUS-Midwest (ORD)MajorMar 20, 2025 16:34 CDTMar 20, 2025 18:15 CDT1h 41m
Partial Service Degradation US-SouthEast (ATL) RegionUS-SouthEast (ATL)MinorMar 07, 2025 09:38 CSTMar 07, 2025 11:01 CST1h 23m
Bridge: Partial Service Degradation US-SouthEast (ATL) RegionUS-SouthEast (ATL)MajorMar 06, 2025 09:15 CSTMar 06, 2025 13:21 CST4h 6m
Connectivity disruption in the ControlOne US-MidWest (ORD) regionUS-Midwest (ORD)MajorFeb 28, 2025 09:15 CSTFeb 28, 2025 10:17 CST1h 2m
ControlOne IPSec connectivity degradationMultiple RegionsMinorFeb 07, 2025 13:17 CSTFeb 07, 2025 16:23 CST3h 6m
Partial Service Degradation in the US-NorthEast (EWR) RegionUS-NorthEast (EWR)MajorJan 31, 2025 09:43 CSTJan 31, 2025 12:52 CST3h 9m
Bridge: Partial Service Degradation in US-SouthEast (ATL) RegionUS-SouthEast (ATL)MajorJan 30, 2025 07:47 CSTJan 30, 2025 09:10 CST1h 23m
ControlOne Service Outage US-Southcentral (DFW)US-Southcentral (DFW)CriticalJan 29, 2025 18:13 CSTJan 29, 2025 19:59 CST1h 46m
ControlOne Service Outage US-Northwest (SEA) and US-Southwest (LAX)US-Northwest (SEA) & US-Southwest (LAX)CriticalJan 29, 2025 15:13 CSTJan 29, 2025 15:57 CST0h 44m
ControlOne US-Southcentral Increased Latency and Impaired RoutingUS-Southcentral (DFW)MajorJan 25, 2025 12:37 CSTJan 25, 2025 13:49 CST1h 12m
Service Outage: US-Northeast (EWR)US-NorthEast (EWR)MajorJan 22, 2025 04:10 CSTJan 22, 2025 06:05 CST1h 55m
Partial service degradation in US-SouthEast (ATL) RegionUS-SouthEast (ATL)MajorOct 16, 2024 08:22 CDTOct 16, 2024 08:41 CDT0h 19m
ControlOne – Partial service degradation in US-NorthEast (EWR)US-NorthEast (EWR)MajorAug 17, 2024 06:44 CDTAug 17, 2024 08:48 CDT2h 4m
ControlOne – Partial service degradation in US-NorthEast (EWR)US-NorthEast (EWR)MajorAug 10, 2024 16:24 CDTAug 10, 2024 18:49 CDT2h 25m
ControlOne – Partial connectivity degradation in US-NorthEast (EWR)US-NorthEast (EWR)MinorJun 20, 2024 14:55 CDTJun 20, 2024 16:31 CDT1h 36m
ControlOne – Partial degradation in agent connectivity in US-SouthCentral (DFW)US-Southcentral (DFW)MinorJun 13, 2024 13:44 CDTJun 13, 2024 14:17 CDT0h 33m
Degraded Performance in US-SouthCentral (DFW)US-Southcentral (DFW)MinorMay 22, 2024 15:26 CDTMay 22, 2024 17:43 CDT2h 17m
ControlOne US-SouthCentral (DFW) Production Routing OutageUS-Southcentral (DFW)MajorMay 08, 2024 18:28 CDTMay 08, 2024 22:53 CDT4h 25m
Notion Can’t Figure Out How to Upgrade Me

Notion Can’t Figure Out How to Upgrade Me

I purchased a Notion personal subscription through Apple last year — I’m a sucker for being able to use Apple pay. After getting sufficiently bought into the system I’m ready to move some of the operations of the RIA managed IT services provider I own, CyberSecureRIA, and JM Addington Technology Solutions in to Notion.

Time to upgrade!

Easy right?

Turns out (TM), no.

Subscription plans comparison showing three options: Free, Business, and Enterprise. The Free plan is $0 per member per month. A tooltip indicates that the user is subscribed through an in-app purchase with Apple and must cancel with Apple to change the subscription. Upgrade buttons are present but disabled.

Notion cannot and will not let me upgrade until my subscription is cancelled with Apple. Not just auto-renew turned off, cancelled. Even though I want to give them more money, they can’t help.

Or they won’t, I’m not sure. I’m trying to get my support case escalated to someone who cares.

In the meantime, it does make me heisitant to continue building on Notion. If they can’t keep billing straight what other nuts and bolts are loose underneath the hood?

The Single Worst

The Single Worst

Nothing you hear about the Nazis is or has have been pleasant, but reading this the single worst sentence I’ve ever read about them:

The babies flew in great arcs and we shot them to pieces in the air before they fell into the ditch and the water.

All The Models Will Get Better

All The Models Will Get Better

Something I meant to write about but haven’t had time

All of the models that don’t perform as well as R1 will get a bump soon.

The reason is simple: they can all learn from R1. It’s cheap, easy, and legal.

It really is learning from OpenAI’s o1 model in a lot of ways: it is widely believed that R1 distilled at least some knowledge from o1, now anyone can distill R1 for their own model.

Did DeepSeek Plunder R1?

https://twimlai.com/podcast/twimlai/inside-s1-an-o1-style-reasoning-model-that-cost-under-50-to-train/I haven’t seen any evidence, but it looks like it wouldn’t take much. A fascinating paper out of Stanford showed that they were able to take an existing model and to post-training to get it to “reason” like o1 for about $50 of GPU credits. (Listen to the podcast that goes over it here). They learned that with as little as 1,000 samples was enough.

1,000!

That’s nothing! That was 20 minutes of training!

What this means is that any model that underperforms R1 can do post-training on an existing model and see an immediate bump in performance. Llama, Mistral, Qwen, you name it. Call it regression towards the best: over time all AI models will gain performance that approaches the best model publicly available1, 2.

1. You might hope that this means open-weight models, but if it only takes 1,000 samples anyone can — and will — be able to grab enough from a proprietary model before getting locked out to conduct some post-training.

2. This doesn’t mean that all models will see such a jump immediately: there are still models that are trying to get smaller before they get better, but even those models are likely to see an increase in performance over time from their ability to distill upstream models.

DeepSeek No Travel

The Information is reporting that some DeepSeek employees are no longer allowed to travel after the company’s rise to fame. “Management asked some staff to hand in their passports, the three people said.”

This is a part of why I’m bearish on China long-term under the CCP: you can’t enough capital and top talent when you operate this way. If you were the best and brightest picking a university, would you (a) stay in China, where success means restrictions on freedom, or (b) go abroad where you are essentially unlimited?

OpenAI Threatened

Related: OpenAI asked the US government ban DeepSeek because the models are “PRC-produced.” While the diagnosis is probably not far off the mark, the prescription is farsical. There is no legitimate reason to ban the models at present.

…although my own research has shown censorship in models and other research has shown it is trivially easy to finetune existing models so they produce malcicious output.